Refund Policy

Each defined term in this Refund Policy has the same meaning assigned to it in the Subscription Agreement between the Seller and the Subscriber.

The Seller may bring a claim against the Subscriber for any outstanding amount of the Subscription Fees. For avoidance of doubt, the Subscriber is not entitled for any refund or discount for his failure to utilise his Subscriber's Account or any component thereof during the relevant Subscription Period.

Subject to Clause 2.3, the Subscriber may request for a refund in the following circumstances:

The Subscriber cannot request for any refund if any worksheet has been generated on the Subscriber’s Account. For the avoidance of doubt, once any worksheet has been generated in the Subscriber’s Account whether such worksheet has been viewed, used, saved or printed, no refund will be provided.

The Subscriber cannot request for any partial refund for the Subscription for any cancellation. For the avoidance of doubt, any unused Geniebook credit in the Subscriber’s Account will not be refunded.

A refund request may only be made by the Subscriber, and the Seller will not make any refund to any third party.

The Seller may make the refunds through the same payment method the Subscriber used to pay for the Subscription. Any other means of refund such as a bank transfer to the Subscriber’s designated bank account are to be agreed between the Seller and the Subscriber in writing.

In any event, the Subscriber shall solely bear any transfer fees incurred in making such refund, which the Seller may set-off against or deduct from the sum that is to be refunded to the Subscriber.

The Seller will process a valid refund request within 20 business days from the date of written approval of a refund request.

The Seller may amend this Refund Policy from time to time without giving any prior notice to the Subscriber.

This Refund Policy is governed by and is to be construed in accordance with the laws of the Republic of Singapore.